Pauline

Please be aware that this is a general size chart. For more specific sizes or a special request please get in touch via contact@hotelvetements.com

How long does it take to process my order?

Since our pieces are made to order or custom made, we ship within 12-16 business days.

Delivery fees

Denmark: 6 €
Europe: 15 €
Outside EU: 25 €

Free worldwide shipping on orders above 399 €

We are more than happy to help out with any question. Please contact us via:

contact@hotelvetements.com

What kind of fabrics we use?
The fabric we use is handpicked by Alexandra and her team, we look for unique and interesting pieces like: Hôtel Parisian embroidered silk, handmade cross stitch, antique cotton lace, appliqué, embroidered tablecloth from the 30ties, one of a kind upholstery fabric, velour de Geneve and colorful cotton sheets. Quality and authenticity is very important to us; Some of the fabrics are imperfect, it is part of their journey and their unique story and charm. Leftover fabrics are used to make accessories, every pieces of fabric is keep in our fabric library.

Shipping

All domestic orders are shipped through Postnord and Dao secure tracking number. All International orders are shipped by USPS or Postnord secure tracking number.

If for any reason a package is returned to our facility due to (incorrect address/unclaimed/etc.) the shipping fee will have to be paid again in order to get the package sent out again. Please note with international orders your purchase may be subject to customs fees you will need to pay upon receiving your order. We are not responsible for any fees or taxes with any purchase. Once the item has left our facility, it is in the hands of USPS/Dao/Postnord and all following action will need to be taken with USPS/Dao/Postnord.

Returns Policy

If you have received the correct order and are unsatisfied with the fit of the item, we’re more then happy to help you with this request within 14 days of receiving it. Items must be unworn, unwashed, and undamaged, with tags still attached.

To return an item, please email to: contact@hotelvetements.com and include:

1.Your order number, receipt, and/or proof of purchase

2.Name on the order

3.Email address on the order

4.Your request

Once we receive the item, you will be given a store credit with the same price as the returned item. Store credits are valid for one year from the date they were issued. Exchanges can be accommodated on a case by case basis. If you wish to exchange for a different size or item, please include this information in your email and we will do our best to help you with your request based on availability. Our pieces are made to order and handmade when the order is placed, therefor we do not refund the amount. We do return for another item or a digital gift card. Items can only be exchanged once. If your orders include any customized design
or sizing the order is nonreturnable. All original packaging, price labels etc. shall be returned with the product.